Managing Conflict & Problem Solving: Mediation Techniques

This interactive, one-day class introduces participants to the powerful skill of problem resolution through the use of unique workplace mediation skills. The mediator-led discussion results in participants being able to control and complete business communications at all levels, and of all types, quickly and effectively.

Interactive exercises teach:

• How mediation skills look and feel to those around you;
• How to find common ground among others involved;
• How to brainstorm and produce mutually agreeable options;
• The importance of agreeing to priorities and expectations;
• How to avoid ambushes and quirky agreements.