Events

Positive Customer Service

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Name: Positive Customer Service
Date: June 18, 2019
Time: 8:30 AM - 4:30 PM EDT
Event Description:
Overview:      
Who represents your company to your customers?  Does that person leave a positive, lasting impression each time he or she answers  call or responds to an inquiry?  As consumers increasingly buy products online that they haven’t seen in person – leaving room for purchasing errors and buyer’s remorse – it’s now more important than ever to provide customers with positive customer service experiences each time they call or contact your business.  Customer service matters!  Here are some key takeaways from a recent report by Business Insider:
  • Even a single negative customer service experience can deter potential customers from spending money with a company.  60% o US consumers have not completed an intended purchase based on a poor customer service experience.  That translates into an estimated $83 billion in lost sales for US retailers.
  • Traditional channels like phone and email are still preferred by consumers, but new technologies – like messaging apps and live chat – are beginning to take off!
Location:
EAF Training Center
640 East State Road 434, Suite 3100
Longwood, FL 32750
?(407) 260-6556
Date/Time Information:

Tuesday, June 18, 2019
 8:30am – 4:00pm

Program Leader:  Tina Alenius, SPHR, SHRM-SCP, Principal of Sonnier-Alenius Consulting (SAC)

Contact Information:
Fees/Admission:
EAF Members – $175/per person
Chamber Members - $200/per person

Non-Members – $225/per person
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