Ready to take your business to the next level? Learn the essentials of scalable growth by mastering your customer journey, from brand awareness to customer retention. This webinar focuses on optimizing each stage of your sales funnel, automating key processes, and tracking KPIs to ensure sustained growth. This webinar will give participants tools to drive sustainable growth through a well-defined customer journey, measurable KPIs, and process automation. Learning Outcomes: Understand the key stages in a scalable customer journey: Awareness, Lead Nurturing, Conversion, Service Delivery, Retention, and Offboarding. Identify and implement the right KPIs at each stage to drive better decision-making. Utilize automation tools to streamline processes, reduce costs, and improve customer experience. Outline: Overview of Scaling Strategy – How to scale with purpose and precision. Stage 1: Brand Awareness – Making a lasting first impression and tracking reach metrics. Stage 2: Lead Nurturing – Building trust and engagement with potential clients through automated follow-ups. Stage 3: Customer Conversion – Moving leads into paying clients by enhancing the decision-making process. Stage 4: Service Delivery – Ensuring clients receive promised outcomes quickly, tracking quality, speed, and time-to-value. Stage 5: Customer Retention – Strengthening loyalty through follow-ups, loyalty programs, referrals, and reviews. Stage 6: Offboarding – Leaving a lasting positive impression and maintaining relationships post-engagement. Measuring Success – Key KPIs for each stage and how to leverage them for continuous improvement. This session emphasizes actionable strategies for each part of the customer journey, showing how you can automate and measure each step to grow efficiently. Our Presenter, Yemi Olusuen Yemi empowers service-based businesses to achieve sustainable growth and enhance their exit valuations through strategic systems and automation. With 15+ years of experience, Yemi specializes in automating marketing, sales, and operations systems to boost lead conversion and customer retention. Recognized as a US DoS Innovation Fellow, Yemi is a UK Help to Grow Mentor and Stanford Seed Consultant, committed to helping businesses scale while driving positive community impact.